Terms of Service

These terms of service apply to the use of SafetyPulse, the safety reporting software from denhague B.V. (Dutch Chamber of Commerce number 99588331) ("SafetyPulse", "we"). By taking out a subscription or using the service, you agree to these terms.

1. The service

SafetyPulse is software that lets organizations register, assign and follow up on safety reports (such as unsafe situations, near misses and observations), through an app for employees and a public link for contractors and visitors. The exact functionality is described on the product page.

2. Account and use

• Your organization is responsible for managing user accounts within its own environment.
• You will not use SafetyPulse for unlawful purposes or in a way that disrupts the service for others.
• Content submitted via public report links remains the property of the organization that manages that link.

3. Pricing and payment

Current pricing is on the pricing page. Subscriptions can be cancelled monthly, unless agreed otherwise in writing. All prices shown exclude VAT.

4. Availability

We make an effort to keep SafetyPulse available and secure, but cannot guarantee uninterrupted availability. No formal SLA (uptime guarantee) applies. We announce planned maintenance in advance where possible.

5. Data processing

How we handle personal data is described in our privacy policy. For data that organizations process through SafetyPulse about their own employees and reports, we enter into a data processing agreement on request.

6. Intellectual property

All rights to the SafetyPulse software, including the app, the dashboard and the website, belong to SafetyPulse. Using the service does not grant you any ownership rights to the software itself.

7. Liability

SafetyPulse supports registering and following up on safety reports, but does not replace statutory reporting obligations, emergency procedures or professional safety advice. In case of immediate danger, the rule always comes first: stop work and follow your organization's emergency procedure.

8. Cancellation and termination

You can cancel your subscription as described on the pricing page. When the service ends, you can export your data for 30 days, after which we delete it.

9. Changes

We may update these terms from time to time. We inform active customers in advance of any significant changes.

10. Governing law

These terms are governed by Dutch law. We prefer to resolve disputes through mutual consultation first, before taking a matter to the competent court.